District Policy and Regulations: The procedure for filing complaints in the Davenport Community School District is governed by School Board Policy 103.02 and Administrative Regulation 103.02A, both entitled – Complaints Against School Personnel. Policies and Regulations may be viewed at the Board Secretary’s office at 1606 Brady Street or in the Principal’s office of any district school building. You may also access this information through our web site at www.davenportschools.org.

What to do first: When you have a concern or complaint with a school district employee, it is always best to first discuss your concern with the employee involved. If this is either impossible or unsatisfactory, you may contact the employee’s supervisor. You may call Human Resource Services at 563-336-3808 to find out who the supervisor is, if you do not know. If the supervisor determines that your complaint requires further review, you will be asked to complete a Complaint form designed to obtain the necessary information for reviewing complaints.

The process and appeal rights: The employee’s supervisor will attempt to resolve your complaint by talking to you and the employee and determining the best course of action. If you disagree with the supervisor’s decision, however, you have a right to appeal to the next supervisor. In fact, you may appeal to subsequent supervisors and to the Superintendent. If you are still unsatisfied after an appeal to the Superintendent, you may make a final appeal to the School Board.

Questions to answer: During the review process, the supervisor will ask you and the employee to answer the following types of questions:

• What is the problem?
• Is it focusing on a person?
• Or is it focusing on an action by a person?
• What is the history of the problem?
• How long have you had this concern or complaint?
• Has the action occurred once or many times?
• Has the action come from more than one person?
• Have you approached the person about whom you are complaining?
• What change or remedy are you seeking?
• What do you request the district consider as a possible solution?

The next step: The supervisor will explain what he or she expects to do with your complaint. For example:

• How the employee against whom you are complaining will be contacted.
• If there will be another meeting involving you.
• When and how you can expect to hear back from the supervisor.

Resolution: The employee’s supervisor will make every effort to resolve any problems you may have raised with your complaint. However, if you are unsatisfied with that resolution, you may appeal. The employee’s supervisor will provide you with the name of the next supervisor in line to whom your complaint should be referred.